Privacy Policy

Introduction

au9 ("we", "our", or "us") operates the online betting and casino platform accessible at https://au9.asia. This Privacy Policy explains what personal information we collect from players in Bangladesh and how we handle it when you use our services — including cricket betting, live casino, slots, crash games, and more.

By creating an account or continuing to use the au9 platform, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services. We are committed to handling your data responsibly, in line with widely accepted data-protection principles applicable to online gaming platforms.

Information We Collect

When you register and use au9, we may collect the following categories of personal data:

• Identity data: full name, date of birth (to verify you are aged 21 or above), and a government-issued ID for account verification purposes.
• Contact data: email address, mobile phone number, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Financial data: payment method details used for deposits and withdrawals, including mobile wallet references for bKash, Nagad, Rocket, and Upay transactions. We do not store full card numbers — card transactions are processed by our certified payment partners.
• Technical data: IP address, device type, browser type and version, operating system, session timestamps, and pages visited on au9.
• Gameplay data: betting history, game outcomes, bonus utilization, deposit and withdrawal records, and responsible gaming preferences you have set on your account.

We collect this data directly from you when you register or deposit, automatically through cookies and similar tracking tools when you browse the platform, and from third-party payment providers that confirm transaction status.

How We Use Your Information

au9 uses your personal data only for specific, lawful purposes. We do not sell your information to advertisers or unrelated third parties. The main uses of your data are as follows:

• Account management: to create, verify, and maintain your au9 player account, confirm your age (21+), and authenticate your identity for responsible gaming compliance.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process your withdrawal requests securely and on time.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance through our support team accessible at [email protected].
• Security and fraud prevention: to detect and prevent fraudulent activity, money laundering, multiple-account abuse, bonus abuse, and other violations of our Terms & Conditions.
• Service improvement: to analyze platform usage patterns, optimize game performance, personalize your experience, and develop new features that serve Bangladesh players better.
• Promotions and communications: to send you relevant bonus offers, tournament alerts (BPL, T20, IPL), and platform updates by email or SMS — only where you have opted in to receive such communications. You may opt out at any time by contacting our support team.

Our Data Protection Commitments

At au9, we take data security seriously. Here is a summary of the safeguards and policies we maintain to protect your personal information:

Sharing Your Information

au9 does not share your personal data with third parties except in the limited circumstances listed below. We apply strict contractual safeguards whenever a third party processes data on our behalf:

• Payment service providers: We share transaction-specific data with bKash, Nagad, Rocket, Upay, and card-payment processors solely to facilitate your deposits and withdrawals. These partners are bound by their own security standards and are prohibited from using your data for any other purpose.
• Technology and game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymized or aggregated game-session data for technical integration purposes. No directly identifiable personal data is shared beyond what is required for live-casino seat assignment or session authentication.
• Legal and regulatory requirements: We may disclose your information to law enforcement or regulatory authorities if we are legally obligated to do so, for example in connection with an investigation into fraud, money laundering, or other unlawful activity.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data-protection principles. au9 is not responsible for the privacy practices of external websites that may be linked from our platform.

Cookies and Tracking Technologies

au9 uses cookies and similar client-side technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and measure how our platform is being used. There are three main categories of cookies we use: essential cookies (required for the site to function), analytics cookies (to understand usage patterns), and session cookies (to maintain your login state).

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some features of au9 from working correctly, such as staying logged in during your gaming session. We do not use cookies to serve third-party advertising on au9.

Data Retention

au9 retains your personal data for as long as your player account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Once your account is permanently closed and any retention period has elapsed, we will securely delete or anonymize your personal data.

Gameplay transaction records may be retained for longer periods where required by anti-money-laundering best practices or financial record-keeping obligations. In all cases, data held beyond immediate operational need is accessed only by authorized personnel and is stored in an encrypted format.

Your Rights as a User

au9 respects your rights over your own personal data. Depending on applicable data-protection principles, you may be entitled to:

• Right of access: request a copy of the personal data au9 holds about you.
• Right of rectification: ask us to correct inaccurate or incomplete personal data.
• Right of erasure: request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances, for example while a correction request is being assessed.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to fulfill it within 30 calendar days. We may need to verify your identity before processing a data rights request to prevent unauthorized access to your account.

Security Measures

au9 implements a range of technical and organizational measures to protect the personal data we hold. These include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, internal data-handling policies that restrict access to personal data to authorized staff only, and regular security reviews to identify and address vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee 100% security against all possible threats. If you believe your au9 account has been compromised, please contact our support team immediately at [email protected] so we can take prompt protective action.

Third-Party Links

The au9 platform may occasionally reference or link to third-party services for informational purposes (for example, payment provider help pages). au9 has no control over the content, privacy practices, or security standards of these external sites. Visiting a third-party website from our platform means you are subject to that site's own privacy policy. We encourage you to review the privacy notices of any site you visit outside of au9.

Children's Privacy

au9 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on au9, please notify us at [email protected] without delay.

Changes to This Privacy Policy

au9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the effective date shown at the top of this page and, where appropriate, notify active players by email or via a prominent notice on the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of au9 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you should stop using the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way au9 handles your personal data, please reach out to our support team. We are here to help players across Bangladesh — from Dhaka to Cox's Bazar — and we take every privacy inquiry seriously.

Email: [email protected] | Response time: within 2 business days (Bangladesh Standard Time, UTC+6).