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Responsible Gaming at au9

Gambling is meant to be entertainment. au9 is committed to keeping it that way — with tools, limits, and resources for every player across Bangladesh.

Our Commitment

We Put Player Safety First

At au9, we believe that gambling should always be an enjoyable and voluntary activity — never a source of stress, financial hardship, or personal harm. Our responsible gaming program is built around four core values: transparency, player empowerment, early intervention, and ongoing support.

Whether you are a cricket betting fan following the BPL and T20 World Cup, a slots enthusiast, or a live casino regular, the same protections apply to you. Every player on au9 — from Dhaka to Chittagong, Sylhet to Rajshahi — has access to the same suite of responsible gaming tools, free of charge and available at any time.

We understand that problem gambling can affect anyone, regardless of age, background, or income level. That is why we have invested in an accessible, easy-to-use set of account controls and external support pathways that work alongside our SSL-encrypted, fair-play-certified platform.

Protection Tools

Your Account Control Features

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Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.

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Time-Out Feature

Take a short break from gambling for 24 hours, 7 days, or 30 days without permanently closing your account.

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Self-Exclusion

Request a long-term or permanent exclusion from au9 if you feel gambling is no longer a healthy pastime for you.

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Session Reminders

Receive in-session alerts after a set time so you are always aware of how long you have been playing.

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Activity History

Review your full betting and deposit history at any time to understand your playing patterns clearly.

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Account Verification

KYC checks ensure only the verified account holder can access funds, protecting you from unauthorised account use.

Age Policy

21+ Age Restriction — No Exceptions

au9 strictly enforces the 21+ age restriction for all registered players in Bangladesh. We take our obligation to prevent underage gambling extremely seriously. During account registration, all users must confirm that they are 21 years of age or older. We reserve the right to request age verification documents at any time. Any account found to be held by a person under the age of 21 will be immediately suspended and all associated funds frozen pending investigation. We actively encourage parents and guardians to use device-level parental controls to prevent underage access to gambling sites.

21+
For adults aged 21 and above only. au9 will never knowingly accept registrations from minors. If you suspect an underage person is accessing this platform, please contact us immediately at [email protected].

Know Yourself

Practical Self-Assessment Tools

Use these straightforward checks to assess your relationship with gambling. Honest answers help you take the right action before a habit becomes a problem.

  • ⏱️ Time Check:Am I spending more time gambling than I originally planned? If yes, consider setting a session reminder or time-out.
  • 💰 Money Check:Am I wagering money I cannot afford to lose, such as rent, groceries, or bill payments? If yes, set a deposit limit immediately.
  • 📉 Mood Check:Am I gambling to escape stress, anxiety, or personal problems rather than for entertainment? This is a key warning sign that it is time to take a break.
  • 🧾 Chase Check:Am I placing additional bets to recover previous losses? Chasing losses is one of the most recognised patterns of problem gambling — stop and contact our support team.

Awareness

Warning Signs of Problem Gambling

Recognising the early signs of problem gambling is the first step toward getting help. The following behaviours are commonly associated with gambling that has moved beyond recreational fun:

  • Spending increasing amounts of money to achieve the same level of excitement from gambling.
  • Lying to family members or close friends about how much time or money you spend on gambling.
  • Feeling restless, irritable, or anxious when attempting to reduce or stop gambling.
  • Borrowing money, selling possessions, or neglecting bills in order to fund continued gambling.
  • Gambling interfering with work, study, family responsibilities, or relationships in Dhaka, Chittagong, or elsewhere in Bangladesh.

If any of these signs apply to you:

Please do not wait. Reach out to our support team at [email protected], use the self-exclusion tool in your account settings, or contact a professional helpline. Taking action early makes recovery significantly easier and protects your finances, relationships, and wellbeing.

Common Questions

Responsible Gaming FAQs

Log in to your au9 account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. Choose a daily, weekly, or monthly cap that suits your budget. The limit takes effect immediately once confirmed. Reducing a limit is instant, while increasing one requires a 24-hour cooling-off period for your protection.

A time-out is a short-term break of 24 hours, 7 days, or 30 days, after which your account automatically reactivates. Self-exclusion is a longer commitment — you can choose a period of 6 months, 1 year, 2 years, or a permanent exclusion. During any exclusion period you will not receive promotional communications from au9.

No. au9 accounts are strictly personal. Sharing your login credentials with any third party is a violation of our Terms and Conditions and may result in permanent account suspension. This policy protects you from financial fraud and ensures that all account activity reflects your own decisions.

Email our dedicated responsible gaming support team at [email protected] any time. Our team is trained to handle sensitive conversations with care and confidentiality. We can walk you through all available tools — from temporary limits to full self-exclusion — and help connect you with professional resources if needed.

Yes. Once a self-exclusion is confirmed, your account is locked and you will be unable to log in, deposit, bet, or claim bonuses for the full duration of the exclusion period. Marketing emails are also suppressed. If you attempt to create a new account during an exclusion period, it will be closed upon detection.

Get Support

Help Resources for Players

If gambling is causing distress, financial difficulty, or harm to your relationships, help is available. The following resources are here for you — confidentially and without judgement.

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au9 Support Team

Our trained support agents are available to discuss any concerns about your gambling habits. All conversations are handled with complete confidentiality.

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Mental Health Support

Kaan Pete Roi is Bangladesh's first emotional support and crisis intervention helpline, offering free and confidential mental health support to anyone in distress. Seeking professional help is always the right decision.

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Account Self-Exclusion Request

To request a self-exclusion directly, email [email protected] with the subject line 'Self-Exclusion Request' and include your registered account username. Our team will process your request within 24 hours and confirm via email once your account has been locked.

Ready to Play Responsibly?

au9 is here whenever you want to enjoy safe, fair, and entertaining betting — from cricket and slots to live casino games. Explore at your own pace, within your own limits.

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